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Our Roadmap, covering Economic, Environmental, Social and Governance (EES&G) aspects, operationalises our principles, guiding strategies for sustainable impact. Encompassing our operations and stakeholders, it addresses crucial concerns to deliver net positive effects on the economy, communities and the environment. Aligned with Value-Based Intermediation (VBI) principles, it embodies action based on benefit creation and harm prevention.

Governance ensures that we are meeting expectations and carrying out our mandate for sustainability, while also mitigating risks to the business. It is intended to future-proof the organisation and establish controls that limit risk exposure and support long-term commercial sustainability. Implementing appropriate policies and practices reinforces a healthy culture of integrity and transparency throughout the organisation.

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Governance and Ethics

Strengthening our value proposition and ability to deliver returns to investors and shareholders. Allocating resources strategically and reinforcing our ability to plan and achieve resilient value creation. Reinforcing a healthy culture of ethics, integrity and transparency throughout the organisation.

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Risk Management and Business Resilience

Implementing controls that limit CIMB’s risk exposure, meet regulatory expectations and mandate, as well as ensure commercial sustainability. Adapting to emerging trends to maintain business resilience and economic performance.

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Climate Change

Taking action to achieve Net Zero overall GHG emissions by 2050, managing climate-related risks and opportunities, while contributing to national and global climate goals.

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Human Rights and Labour Standards

Upholding international human rights laws and standards. Promoting fair labour practices and fair treatment of communities.

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Nature and Biodiversity

Integrating biodiversity and nature (including waste and water management) considerations into financing and other business decisions.

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Digitalisation and Innovation

Ensuring a seamless digital experience for customers. Transforming our operations by deploying tools such as data analytics capabilities and artificial intelligence to be a data-first organisation.

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Cybersecurity and Data Privacy

Safeguarding CIMB’s data and systems, and customers’ data and privacy. Protecting customers from fraud and scams.

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Sustainable action is about creating positive impacts through our day-to-day business. Our key focus is on promoting sustainability practices in our operations and processes across the group. We set milestones and commit to taking tangible steps to address sustainability challenges facing our business and stakeholders. We also encourage our people to champion definitive action to mitigate negative impacts and create positive change within our circles of influence.

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Climate Change

Taking action to achieve Net Zero overall GHG emissions by 2050, managing climate-related risks and opportunities, while contributing to national and global climate goals.

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Talent Attraction, Retention and Growth

Attracting and nurturing the right talent to future-proof the organisation and its business. Implementing effective mechanisms to retain talent for business continuity, productivity, performance and competitiveness.

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Diversity and Inclusion

Providing and promoting equal, fair and inclusive opportunities, regardless of gender, age, background, beliefs, ethnicity, skill and abilities.

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Supply Chain

Promoting ethical and responsible business conduct, safeguarding human rights, and prioritising environmental stewardship through the implementation of responsible and sustainable procurement practices for our current and potential suppliers.

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Sustainable finance drives positive socio-economic advancement as we collaboratively assist clients in managing their environmental and social (E&S) risks, while advocating for robust and sustainable business models. Through responsible financing, we aim to safeguard not only our customers and our business but also contribute to the resilience of the broader financial system.

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Sustainable and Responsible Finance

Delivering products and services to support people, businesses and activities that create positive impacts on society, from economic, environmental and social perspectives. Managing risks and potential negative impacts arising from the activities that CIMB finances, including impacts on environment, society and the economy in general.

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Economic Inclusion and Financial Literacy

Providing access to affordable financial services, and improving financial literacy and health, especially among disadvantaged communities.

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Risk Management and Business Resilience

Implementing controls that limit CIMB’s risk exposure, meet regulatory expectations and mandate, as well as ensure commercial sustainability. Adapting to emerging trends to maintain business resilience and economic performance.

Find out more

Nature and Biodiversity

Integrating biodiversity and nature (including waste and water management) considerations into financing and other business decisions.

Find out more

Climate Change

Taking action to achieve Net Zero overall GHG emissions by 2050, managing climate-related risks and opportunities, while contributing to national and global climate goals.

Find out more

Human Rights

Upholding international human rights laws and standards. Promoting fair labour practices and fair treatment of communities.

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Business can be a force for good. The key to this is understanding what sustainability means in the context of both business and stakeholders. Aligning business priorities with stakeholders’ expectations is always the starting point. We are also constantly on the lookout for opportunities to grow our sustainable business portfolio and, at the same time, create a net positive impact for our stakeholders. In the process, our long-term aim is to inspire and encourage our customers to embrace sustainability principles and sustainable business practices.

Find out more about our sustainable banking products for retail customers and non-retail clients.

Related Material Matters

Sustainable and Responsible Finance

Delivering products and services to support people, businesses and activities that create positive impacts on society, from economic, environmental and social perspectives. Managing risks and potential negative impacts arising from the activities that CIMB finances, including impacts on environment, society and the economy in general.

Find out more

Economic Inclusion and Financial Literacy

Providing access to affordable financial services, and improving financial literacy and health, especially among disadvantaged communities.

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Customer Experience

Engaging in responsible marketing and fair dealing practices to strengthen customer trust. Going the extra mile for our customers and delivering excellent customer experience that builds long term relationships.

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Digitalisation and Innovation

Ensuring a seamless digital experience for customers. Transforming our operations by deploying tools such as data analytics capabilities and artificial intelligence to be a data-first organisation.

Find out more

Cybersecurity and Data Privacy

Safeguarding CIMB’s data and systems, and customers’ data and privacy. Protecting customers from fraud and scams.

Find out more

The long-term success of our organisation depends on a robust socio-economic foundation. To achieve sustained development and prosperity, it is important that all segments of society thrive and benefit from economic growth. We advocate for a just transition towards an equitable and inclusive development model that benefits everyone, especially vulnerable segments of society.

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Corporate Citizenship

Supporting regional and national policies to reduce poverty, building sustainable communities. We contribute to improving Environmental, Economic and Social well-being and needs of stakeholders where we operate.

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Economic Inclusion and Financial Literacy

Providing access to affordable financial services, and improving financial literacy and health, especially among disadvantaged communities.

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