Sustainability

All In, All Together

We are committed to leverage our leadership in ASEAN to drive meaningful progress toward a more resilient and inclusive economy. The risks of climate change, resource scarcity and social inequality are real. So are the opportunities. Our role is to help clients navigate these risks and seize opportunities, because a greener and more inclusive economy benefits everyone.

Our Sustainability Progress

Strengthening Our Commitment to Sustainable Finance

As part of our ongoing commitment to creating long-term value for our stakeholders and our habitat, in 2024 we established clear 2030 decarbonisation targets for our Oil & Gas and Real Estate portfolios, a key step in our journey towards 2050 Net Zero emissions.
Enabling an Ecosystem to Drive the Transition

At CIMB, we recognise that change happens faster when we move together. Driving meaningful change requires creating an ecosystem that empowers businesses at every level to adapt and advance. This year, we introduced SMEBizReady to empower SMEs with access to technology, automation and innovative business practices.
Balancing Business with Nature and Society

Recognising that business activities have an impact on the environment, we understand our responsibility to minimise those impacts. Therefore in 2024, we published the CIMB Group Statement on Biodiversity and Nature, outlining in detail our approach to preserving biodiversity, restoring natural habitats and promoting responsible resource use.
Leaving No One Behind

In 2024, we stepped up on our commitment to economic inclusion, with initiatives to build financial literacy and health for less privileged communities. We partnered with Agensi Kaunseling dan Pengurusan Kredit (Malaysian Agency for Credit Counselling and Management) to equip employees of our corporate clients with the knowledge and tools to achieve long-term financial security.
2025 and Beyond

Looking ahead towards meeting our 2050 Net Zero commitment, we are developing a mid-term roadmap informed by a comprehensive analysis of emerging trends and strategic opportunities. This framework will guide our responsible financing activities and facilitate collaboration with clients and stakeholders.

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Sustainability Key Highlights in 2024

Ranked #1 globally amongst financial institutions in the World Benchmarking Alliance 2025 Financial System Benchmark

Mobilised over RM31 billion in Green, Social, Sustainable Impact Products and Services

Published ESG Simplified Playbook for SMEs

First Malaysian bank to complete 2030 decarbonisation target setting for high-emitting sectors, covering 60% of our total financed emissions

Provided RM7 billion in financing to low-income families across ASEAN

Launched JagaDuit, a financial litaracy programme for employees of our corporate customers, in partnership with Agensi Kaunseling dan Pengurusan Kredit

Elected to the Net Zero Banking Alliance Steering Group

Published our Statement on Biodiversity and Nature

Engaged over 28,000 participants across ASEAN via The Cooler Earth Sustainability Series

First Malaysian bank to expand our human rights grievance mechanism to allow communities to raise concerns about the actions of our clients or suppliers

Our Principles

Proactively integrate economic, environmental and social considerations in our business decisions, including financing, investments, and procurement, and in managing our people and operational impacts.
Recognise and be guided by internationally accepted principles from key organisations to promote responsible business performance.
Exercise a precautionary approach, taking due care and diligence to evaluate, adopt and advocate measures that will prevent and minimise environmental harm as well as promote social equality and equity.
Create net positive impact, adopting an inclusive approach to positively influence our business relations in their sustainability performance, and taking a holistic approach in striving for a Just Transition to a greener economy.
Engage actively and openly with our stakeholders regarding the management of sustainability risk, and to identify opportunities for sustainable development.

Sustainability at CIMB

Sustainable Business

We conduct business in a way that fosters long-term economic development with a deep commitment to ethical responsibility, as well as social and environmental stewardship.

Exceeded the RM100 billion Green, Social, Sustainable Impact Products and Services (GSSIPS) target set across 2021-2024, with RM117 billion mobilised in sustainable finance
Ranked #2 globally in Inclusive Finance by the World Benchmarking Alliance 2025 Financial System Benchmark
CIMB Singapore achieved the top position in the market for our annual NPS, while CIMB Thai and CIMB Niaga secured spots in the top five. In Malaysia, we maintained a solid NPS score of +29 but lost our ranking advantage
Improved service reliability, achieving 99.88% uptime for Retail Banking Application and 100.00% uptime for BizChannel
Enhanced security for mobile apps, cloud and AI with additional cyber security measures

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Corporate Citizenship

We support the building of healthy and resilient communities in ASEAN in which individuals are connected, supported and have access to resources and opportunities.

Disbursed RM28.3 million across the region and funding for over 100 projects
Dedicated over 216,000 volunteering hours across our key markets, more than double our annual target of 100,000 hours
Prepositioned 80,000 Hero Meals to support rapid response efforts for flood relief in Malaysia
Empowered 272 participants from micro and small enterprises in Indonesia through the Community Link #JadiBerkelanjutan programme, which offers entrepreneurship training.
Supported coral reef rehabilitation and turtle conservation in Thailand
Raised US$81,000 for a children’s hospital in Cambodia, helping to improve healthcare for an estimated 2,000 children

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Sustainable Action

We are committed to enhancing the lives and wellbeing of our over 33,000 employees and over 1,900 suppliers throughout ASEAN, while actively minimising our environmental footprint.

Achieved CIMB Malaysia's first Net Zero Carbon Building status with Wisma CIMB
Earned Malaysia’s first GreenRE Office Interior certification for a bank branch at CIMB IOI City Mall
Achieved a balanced pay ratio at the Group level, maintaining a 1.00 : 1.01 pay ratio between male and female employees
Increased women’s representation in leadership to 42%
Launched Navigating My Career, a refined career pathing platform designed to support employees’ professional development

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Governance and Risk

We strive to create lasting value that resonates with everyone we reach, from our shareholders to the communities we interact with.

Achieved a well-rounded Board composition, with 64% independent directors and 36% female directors on CIMB Group Holdings Berhad's Board
First Malaysian bank to complete 2030 net zero target setting for high-emitting sectors
Strengthened risk management in projects we finance by enhancing financing requirements for the Coal and Palm Oil sectors and expanding our exclusions list to align with our updated Net Zero and No Deforestation, No Peat, No Exploitation commitments
Reinforced commitments through the publication of CIMB’s Statement on Biodiversity and Nature
First Malaysian bank to extend our human rights grievance mechanism beyond internal operations, allowing communities and employees within clients’ businesses or supplier networks to report grievances linked to CIMB’s business relations

Who We Are

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From Commitment to Action

Financial Information

2025

2024

2023

2022

2021

2020

2019

2018

2017

2016

2015

All In, All Together

Our Sustainability Progress

Sustainability Key Highlights in 2024

Our Principles

Our Principles

Sustainability at CIMB

Sustainable Business

We conduct business in a way that fosters long-term economic development with a deep commitment to ethical responsibility, as well as social and environmental stewardship.

Corporate Citizenship

We support the building of healthy and resilient communities in ASEAN in which individuals are connected, supported and have access to resources and opportunities.

Sustainable Action

We are committed to enhancing the lives and wellbeing of our over 33,000 employees and over 1,900 suppliers throughout ASEAN, while actively minimising our environmental footprint.

Governance and Risk

We strive to create lasting value that resonates with everyone we reach, from our shareholders to the communities we interact with.

Download our 2024 Reports

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