Our Material Matters
Identifying what matters most — to our stakeholders, our business, and the world we operate in.
Our Approach to Materiality
We recognise that the global banking industry is continuously evolving, with increasing pressure and expectations from society. Materiality assessment is one of our key approaches to identifying the critical economic, environmental and social matters for our organisation, based on input from our stakeholders. We apply the concept of double materiality in our approach, considering both the potential impact of our activities on the environment and society, and how environmental and societal matters may, in turn, impact our business.
Our material matters guide us in driving long-term value creation and competitiveness for the Group. The outcome of the materiality assessment informs our sustainability strategy, which aims to address the material impacts identified, and supports our ambition to become an ASEAN sustainability leader. We set measurable and ambitious goals and targets on our strategies and plans to address each identified material matter, which are reported annually in our Sustainability Report, alongside annual progress.
Based on the outcome of our materiality assessment, we prioritised 13 material topics that represent CIMB’s most significant impacts on the economy, environment and society — and the most significant impacts these areas have on CIMB.
-
Learn More
Sustainable & Responsible Finance
Delivering products and services to support people, businesses and activities that create positive impacts on society, from economic, environmental and social perspectives. Managing risks and potential negative impacts arising from the activities that CIMB finances, including impacts on environment, society and the economy in general.
-
Learn More
Governance & Ethics
Strengthening our value proposition and ability to deliver returns to investors and shareholders. Allocating resources strategically and reinforcing our ability to plan and achieve resilient value creation. Reinforcing a healthy culture of ethics, integrity and transparency throughout the organisation.
-
Learn More
Cybersecurity & Data Privacy
Safeguarding CIMB’s data and systems, and customers’ data and privacy. Protecting customers from fraud and scams.
-
Learn More
Digitalisation & Innovation
Ensuring a seamless digital experience for customers. Transforming our operations by deploying tools such as data analytics capabilities and artificial intelligence to be a data-first organisation.
-
Learn More
Risk Management & Business Resilience
Implementing controls that limit CIMB’s risk exposure, meet regulatory expectations and mandate, as well as ensure commercial sustainability. Adapting to emerging trends to maintain business resilience and economic performance.
-
Learn More
Customer Experience
Engaging in responsible marketing and fair dealing practices to strengthen customer trust. Going the extra mile for our customers and delivering excellent customer experience that builds long term relationships.
-
Learn More
Climate Change
Taking action to achieve Net Zero overall GHG emissions by 2050, managing climate-related risks and opportunities, while contributing to national and global climate goals.
-
Learn More
Nature & Biodiversity
Integrating biodiversity and nature (including waste and water management) considerations into financing and other business decisions.
-
Learn More
Economic Inclusion & Financial Literacy
Providing access to affordable financial services, and improving financial literacy and health, especially among disadvantaged communities.
-
Learn More
Human Rights & Labour Standards
Upholding international human rights laws and standards. Promoting fair labour practices and fair treatment of communities.
-
Learn More
Diversity & Inclusion
Providing and promoting equal, fair and inclusive opportunities, regardless of gender, age, background, beliefs, ethnicity, skill and abilities.
-
Learn More
Talent Attraction, Growth & Retention
Attracting and nurturing the right talent to future-proof the organisation and its business. Implementing effective mechanisms to retain talent for business continuity, productivity, performance and competitiveness.
-
Learn More
Corporate Citizenship
Supporting regional and national policies to reduce poverty, building sustainable communities. We contribute to improving Environmental, Economic and Social well-being and needs of stakeholders where we operate.
Reports & Publications
-
CIMB's Sustainability Report 2025
Advancing Customers & Society
-
Sustainability Report 2025 Performance Data Supplement
Moving Forward with You
-
Our Nature and Biodiversity Report
Advancing our Nature Journey
-
United Nations Principles of Responsible Banking (UN PRB) Index
Upholding Global Standards
-
2024 Financed Emissions Supplementary Report
Committing to Net Zero by 2050