Over the next 20 years, she held various leadership roles at Citibank Berhad, including the Head of Corporate Banking Operations and Technology, Head of Consumer Business Operations and Technology. In 2010, she was seconded to head Citigroup Transaction Services (M) Sdn Bhd (a wholly owned entity of Citigroup Overseas Investments Ltd.) to start up a regional & global operations hub to support multi products including Securities & Fund Services, AML transactions monitoring and Consumer Fraud Risk operations, among others. Her last role at Citibank Berhad prior to her retirement in December 2020 was the Head of Country Operations and Technology.
