Relevant Experience

Ms Ong has in-depth knowledge and experience in financial services, having dedicated more than 30 years of her professional life in banking industry. She started her career in Development and Commercial bank as a Management Trainee, and subsequently served at major local and foreign banks in Malaysia such as RHB Bank and ABN-AMRO Bank, predominantly in treasury operations. After a stint at ABN-AMRO Bank as the Head of Treasury Operations, she joined Citibank Berhad in 1998 in similar capacity.

Over the next 20 years, she held various leadership roles at Citibank Berhad, including the Head of Corporate Banking Operations and Technology, Head of Consumer Business Operations and Technology. In 2010, she was seconded to head Citigroup Transaction Services (M) Sdn Bhd (a wholly owned entity of Citigroup Overseas Investments Ltd.) to start up a regional & global operations hub to support multi products including Securities & Fund Services, AML transactions monitoring and Consumer Fraud Risk operations, among others. Her last role at Citibank Berhad prior to her retirement in December 2020 was the Head of Country Operations and Technology.

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Quick Details





Date of Appointment:

1 March 2023


Length of Tenure:

1 year

Membership of Board Committees
  • Member of Board Risk and Compliance Committee
  • Bachelor of Arts (Economic), University Malaya, Malaysia


Areas of Expertise:

  • Banking & Capital Market Operations, Information Technology, Operations & Technology Risk Management, Digital Transformation, Executive Leadership, Governance


Directorship / Relevant Appointments

Listed Entities

  • Independent Non-Executive Director of Unitrade Industries Berhad

Public Companies

  • Independent Non-Executive Director of SkyWorld Development Bhd
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