CIMB committed to strengthen its operational resiliency

14 August 2024

Kuala Lumpur: With reference to Bank Negara Malaysia’s (“BNM”) statement on the Administrative Monetary Penalty (“AMP”), CIMB Bank Berhad and CIMB Islamic Bank Berhad (collectively “CIMB” or “the Bank”) accept the decision and regret the unplanned downtime to its critical systems on 8 and 9 April 2024, which impacted our customers and counterparties in conducting their banking transactions. Whilst the Bank together with its third parties took necessary steps to ensure that the downtime was minimised, the incident affected our customers’ banking transactions, and we acknowledge that we need to strive to do better.

The Bank has invested and will continue to invest in technology, systems and processes to strengthen its resilience and ensure that its critical customer infrastructure is able to serve and meet its customers’ needs at all times. Further, the Bank has strengthened its corrective and preventive measures to address service outages in a timely manner including adequate oversight of its third parties, while ensuring business continuity plans can be initiated immediately during critical times.

CIMB places paramount priority on its obligations to customers and would like to thank them for their support. We will strengthen our resilience and appreciate the trust that all stakeholders have placed in us.