28 September 2020


Customers who require financial assistance, but who have yet to approach the Bank, are urged to visit any CIMB branch or auto finance centre, or contact CIMB as soon as possible to discuss relief options as installments will resume in October.


Kuala Lumpur: CIMB Bank Berhad and CIMB Islamic Bank Berhad (collectively “CIMB” or “the Bank”) would like to urge customers in need of further financial assistance to get in touch with the Bank as soon as possible as the six-month automatic loan moratorium ends this Wednesday, 30 September. Affected customers who have yet to approach the Bank should contact CIMB or visit any CIMB branch or auto finance centre to enquire about relief options, including restructuring and rescheduling (“R&R”). Meanwhile, SME customers can visit https://www.cimb.com.my/frap for available relief measures.


The Bank remains committed and stands ready to assist affected borrowers in need of financial assistance. Borrowers applying for financial relief or accepting an R&R offer will not have their Central Credit Reference Information System (“CCRIS”) status affected. Therefore, there will be no impact on their creditworthiness going forward.


CIMB wishes to reassure customers that all application and approval processes have been made simple and hassle-free to provide convenience. Since early August, CIMB has proactively engaged 380,000 individuals and 10,000 SMEs who were potentially most affected by the impact of COVID-19. CIMB reached out to these customers directly and provided them with simple instructions on submitting their applications. Since then, CIMB has approved nearly RM7 billion worth of CIMB’s Targeted Assistance Programme (“TAP”) and other payment assistance for over 40,000 individual customers, with an approval rate of close to 100%.


In addition, CIMB has approved over RM2.5 billion worth of CIMB’s TAP for SMEs, close to RM700 million under Bank Negara Malaysia’s (“BNM”) Special Relief Fund (“SRF/ SRF-i”) and additional relief facility (CIMB BRF/BRF-i) of nearly RM400 million on our own. The Bank is also fully committed to supporting the Government’s recently launched RM1 billion PENJANA financing scheme for SMEs. CIMB has been receiving applications for the PENJANA SME Financing (“PSF”) scheme and expects the number to grow. Similarly, for the PENJANA Tourism Financing (“PTF”) scheme, CIMB also sees more applications arising from the promotional activities carried out by the Ministry of Tourism, Arts and Culture (“MOTAC”) and BNM. 


As we reach the end of the blanket moratorium, CIMB urges all customers who still require help to contact the bank if they require further assistance. In this context, CIMB has started sending out letters and emails to all borrowers who have yet to contact the Bank to remind them of the commencement of installment payments in October. CIMB is also notifying borrowers via SMS regarding their installment amounts upon resuming payments in October.


To enquire about financial assistance, customers can call CIMB’s Contact Centre at +603-6204 7788 or email covidcare@cimb.com. SMEs can call CIMB’s Business Call Centre at 1300 888 828 (Local) and +603 2297 3000 (Overseas) from Monday to Friday from 7.00am to 7.00pm and Saturday from 8.00am to 5.00pm (excluding public holidays). Non-small and medium enterprise (“SME”) and corporate customers may also contact their CIMB Relationship Manager to find out more on financing options.


For more information, please visit https://www.cimb.com.my/covid19support.