You Are In
- Who We Are
- Sustainability
- Our Businesses
- Investor Relations
- Newsroom
- Careers
You Are In
We will be right with you.
2017
19 January 2017
CIMB Bank Berhad (“CIMB” or “the Bank”) would like to reassure its customers that the Bank’s contactless debit cards are safe and not susceptible to electronic pickpocketing. This is in relation to social media reports on certain apps being able to “pick up” data from contactless cards. The following is a Q&A on this issue:
Would the account linked to my contactless debit card be charged if a fraudster places a contactless card reader in close proximity to the debit card in my wallet (electronic pickpocketing)?
Could a fraudster steal my contactless debit card and use it to empty my account?
Could I unknowingly have made a purchase via my contactless debit card if I walk past a contactless card reader?
No. Your contactless debit card has to be waved within 4cm or tapped at the contactless card reader and the merchant must have first entered the transaction amount for you to approve.
Is there a chance that payments may be taken twice if I accidentally wave or tap my contactless debit card twice at the contactless card reader?
No. The contactless terminal can only process one transaction at a time. Even if your contactless debit card is accidentally tapped more than once, you will only get billed once for the transaction, since merchant cashier has to enter the transaction amount for every card contactless transaction.
What happens if I have more than one contactless card in my wallet and I tap my wallet on the contactless reader?
We would like to remind our customers that it is very important that they keep their card and PIN secure. Here are some ways for customers to protect themselves:
We would like to reiterate that contactless transaction is a way to speed up the payment process at merchants for smaller ticket items, like in developed markets e.g., Australia. However, if a client is uncomfortable with the contactless function, they can call the CIMB call center on the number on back of the card and the function can be disabled for the specified debit card.
This link is provided for your convenience only and shall not be considered or construed as an endorsement or verification of such linked website or its contents by CIMB Group.
CIMB Group makes no warranties as to the status of this link or information contained in the website you are about to access.
Do you wish to proceed?