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Our Customers
At the heart of everything we do.

Banking Built for You

Every financial decision shapes your life journey, from building a home and growing your business to securing the future for those who matter most.



 

By understanding what matters to you, we deliver solutions that support your goals and move you forward.

Solutions Centered on You

Seamless Digital Banking

CIMB OCTO and CIMB OCTO Biz put you in control of your personal and business finances with personalised experiences, smart tools, and seamless payments. All within one secure app.

Wealth Management Made Simple

MyWealth in CIMB OCTO (Malaysia) brings your ASNB and Unit Trust investments together in one place, with smart insights to unlock your wealth potential.

Hassle-Free Digital Account Opening

Our fully digital process enables individuals and businesses to open accounts online quickly, securely, and without hassle.

Inclusive Financial Access for All

TNG eWallet delivers a comprehensive range of accessible financial services that support inclusive growth across all customer segments.

Flexi Financing Repayment

SME FlexiCash / FlexiCash-i on CIMB OCTO Biz offers a first-in-market Pay-As-You-Earn Financing model. Repayments adjust to your daily income, so you pay less or nothing when business is slow.

Shorter Wait, Faster Service

Our Queue Management System reduces waiting times so you can be served faster, delivering timely, dependable support whenever you visit our branches.

Keeping You Safe, Always

Your safety is our priority. We continuously enhance our security measures and share scam alerts through our digital channels to help you identify suspicious activity early. Features such as card controls, transaction alerts, and secure authentication provide added protection and greater control over your finances.

At CIMB, we provide extra care for customers who may need additional support, including the elderly, people with disabilities, or those facing financial hardship.



 

Our Extra Care features include:

  • Guided Support: Assistance with digital and phone banking.
  • Accessible ATMs & Branches: Height-adjusted ATMs with tactile keys, ramps, and Braille keyboards at selected branches (e.g., Wisma Koponas, Kuala Lumpur).
  • Dedicated Assistance: Experienced staff available for ongoing support.

Customer Growth & Banking Efficiency Overview

Total Customers
30+ million

+ 8.9% YoY

Self-serve Access Points
5,590
Branch Network
576
CIMB Clicks & OCTO
10.6 million

Active Users (MY & ID)

Registered Users
11.4 million

+ 3.8% YoY

Digital Transaction
1.73 billion

+ 41.3% YoY

Channels Reliability & Uptime
Retail Banking Application
99.95%
Non-Retail Banking Application
99.97%
Digital-First Distribution Efficiency
Customers
53,299
Branch
1
A digital-first approach enabled us to provide accessible and efficient services

References extracted from:*CIMB Integrated Annual Report 2025

Built on Care to Move Customers Forward

Behind every solution is a story. Watch Care In Action (CIA), a series reflecting how we help our customers overcome banking challenges they face today.

Our Achievements

Best Retail Bank in Malaysia

Awarded by The Asian Banker Global Excellence in Retail Financial Services Awards 2025

Best Digital SME Financing in Malaysia

Awarded by The Asian Banker Global Excellence in Retail Financial Services Awards 2025

Call Centre Initiative of the Year

Awarded by ABF Retail Banking Awards 2025

Domestic Retail Bank of the Year

Awarded by ABF Retail Banking Awards 2025

Best Tech Overhaul – Front Office (OctoBiz) 2025

Awarded by FinTech Futures Banking Tech Awards 2025

Best E-Wallet in Malaysia (TNG Digital Sdn Bhd.)

Awarded by Alpha Southeast Asia 19th Best FI Awards 2025