Our Sustainability Progress

  • Financing Post Pandemic Recovery
    Responsible financial institutions must continue to play a key role in facilitating and enabling not only a sustained economic recovery, but one that ensures no one is left behind, while building resilience in our social infrastructure.
  • Growing our Handprint
    We continue to develop innovative sustainable financial products and services to support clients to transition towards a low carbon economy. We have set a target to mobilise RM30 billion of sustainable finance by 2024.
  • Refreshed Organisational Values
    Launched a set of organisational values to deliver impact together through creating an environment that enables talent, drives passion, ensures integrity and accountability, promotes collaboration, and focuses on customer centricity.
  • Investing in our Communities
    We are committed to doing what we can to ensure that those at the margins of society can build a better life for themselves, their families and their communities.
  • Focus for 2022
    Moving forward, we will accelerate innovation in sustainable finance and ramp up green, social, sustainable products and services, in line with Bank Negara Malaysia’s Financial Sector Blueprint target of channeling more than 50% of all new financing towards climate supporting and transitioning activities by 2026.

Highlights of 2021

First ASEAN Bank to join the
Net-Zero Banking Alliance.

Committed to be net zero in our operations by 2030 and Net Zero including financed emissions by 2050.

Mobilised RM25.9 billion in Green, Social, Sustainable Impact Products and Services.

Rolled out a No Deforestation, No Peat, No Exploitation Policy.

Rolled out Group Employee Diversity and Inclusion Policy.

Ranked 79th percentile of banks globally in the S&P Global Corporate Sustainability Assessment.

World’s first Malaysian Ringgit denominated and Asia’s largest ESG-linked derivative transaction by notional value.

Published first TCFD aligned report, including transition risk scenario analysis and physical risk pilot.

Our Principles

Sustainability at CIMB

Sustainable Action


We are committed to continuously minimising our environmental footprint, while creating positive impacts in our relationships with stakeholders, such as employees and suppliers.


  • Reduced operational GHG emissions by 27% from 2019 baseline
  • Women represented 43% of leadership (up to GCEO-2)
  • Rolled out mental health services to support employees
  • Invested RM1.9 billion in our supply chain

Sustainable Business


We develop innovative and inclusive products and services to support our clients and customers to transition to a low carbon and just economy, while striving to minimise negative environmental and social impacts from the activities we finance.


  • Mobilised RM7.2 billion to serve underserved communities
  • Achieved 99.25% service uptime on Clicks
  • Conducted 417 Enhanced Sustainability Due Diligence assessments
  • Conducted Group-wide human rights risk assessment among large clients

Corporate Social Responsibility


We support the building of healthy and resilient communities in ASEAN in which individuals are connected, supported and have access to resources and opportunities.


  • Committed RM150 million over five years for community investments
  • Disbursed RM28.7 million for community initiatives
  • Established RM10 million Komuniti Kita COVID-19 Relief Fund
  • Contributed 67,278 employee volunteer hours

Governance and Risk

We instill a culture of transparency, integrity and accountability, with the long-term goal of reducing ESG risks and creating value for all stakeholders.
  • Established Group Sustainability and Governance Committee
  • Published first TCFD aligned reporting, including transition risk scenario analysis using PACTA for Banks and physical risk pilot
  • Trained >87.5% Malaysian employees on anti-money laundering
  • Launched EPICC, our refreshed values and culture framework

Stakeholder Engagement and Advocacy

We invest in and engage with key stakeholders to raise awareness and mobilise support for meaningful action towards sustainable development.
  • Hosted the third Cooler Earth Summit
  • Organised our first Sustainability Investor Day
  • Trained and engaged over 15,000 employees on sustainability
  • Participated actively in industry working groups to drive the sustainable finance agenda