Commitment to Fair Dealing

The Board of Directors of CIMB Securities (Singapore) Pte Ltd (“CIMB Securities” or the “Company”) and our Senior Management acknowledge the importance of delivering fair dealing outcomes to our customers and are committed to implement various measures on an on-going basis with the objective of promoting a culture of fair dealing outcome to our customers.

The Company’s policies and procedures in relation to its financial sales and advisory activities have been reviewed by the External Person (“EP”) with appropriate recommendations incorporated therein and the EP has confirmed that it is satisfied with them. Since January 2010, CIMB Securities has implemented the following key enhancements for the sale and marketing of investment products:

	Risk Framework for Product - Investor Risk Profiling
	The enhanced framework takes into consideration the product risk rating and the client’s investment risk profile to ensure that only product(s) that matches the client’s risk profile is recommended.
	Enhanced Sales Advisory Process
	The existing sale advisory processes have been further strengthened by enhancing the fact finding process and product disclosure standards.The client will also receive a guide with details on the Company, its available services and the complaint handling channels, prior to the Company providing any financial services.
	Training and Competency Programme for Sales Representatives
	A structured training programme has been developed to ensure that the sales representatives are equipped with the necessary skills and knowledge to provide appropriate advice and recommendations.All sales representatives are also required to attend the compulsory product trainings and/or take the specific product assessment, where necessary before they are allowed to market the respective products.
	Staff Remuneration Structure
	The remuneration structure is based on a balanced scorecard approach taking into consideration qualitative factors such as level of compliance, fact finding process and customer feedback.

The Board and Senior Management are taking steps to incorporate the proposals in the consultation paper issued on 28 January 2010 in its policies and procedures, and will commit to fully implement the proposals in the consultation paper when they are finalized.

We conduct our business with continuous improvement in mind and are reviewing our internal policies and procedures regularly to reflect the current regulatory requirements (as may be imposed by the regulators from time to time) and/or for continuous effectiveness.